investing in safety is changing your culture



Zero Incident Process training





Incidents are a result of the choices that people make...


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what is ZIP?


ZIP is a process that gives a workplace the chance to reach the objective of Zero Incidents. It is based on psychology and is a safety process that moves your people from extrinsically driven safety to intrinsically motivated safety. It does this by focusing on the Person component of the Safety Culture Model. ZIP is designed to enable people to take control of their personal safety by becoming more successful within their work. ZIP does this by giving individuals an understanding into the way their brain works. By driving an awareness into their thinking, their attitudes and how this drives their behavior, it provides the tools for employees to take control of their thoughts, feelings and their safety.



the Zero Incident Process


ZIP is not just a training event nor is it just a program. ZIP is a psychologically-based progression designed to implement real change in safety culture and performance. There are three approaches to implement ZIP within your organization. The path you take will be determined where your safety performance currently is, the commitment and effort you are able to invest in the process, and the priorities of your business.

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safety culture transformation

The first option is the most comprehensive. This is an all-hands-on-deck approach to ensuring the entire business is aligned when approaching safety. It involves every employee in the company, from the senior leaders to the front-line personnel and contractors. It will involve the creation and training of champions from across the business who will become the internal advocated and drivers of ZIP. This will involve the review and improvement of processes across the safety, HR and operational areas to ensure they are aligned and driving toward the goal of Zero Harm. Requiring the full commitment of the organization is needed before initiation.

strategic improvement

The next option is less involved, but requires commitment and support from senior leaders across the organization. It provides organizational awareness to identify key strategic improvements in areas that will improve culture and strengthen safety performance. This is often the option taken when the company need to demonstrate value before they undertake a full transformation, or when they are uneasy with specific areas in their culture but uncertain how to make the changes to achieve goals. It involves running engagement sessions and the formation of a team of champions. It is done at a much smaller scale than a full transformation.

problem areas

The third option is the lowest level entry into the Zero Incident Process. It involves the identification of the two most challenged areas within the safety culture and targeted solutions that specifically focuses on these areas. It is the option chosen when organization knows that a change is needed, but where there may be business and financial pressures that prevent major investment of energy. This option, while requiring much lower investment, still requires executive sponsorship and the support of other leaders to be successful.

Are you willing to challenge traditional thinking about safety leadership and move beyond a simple focus on behavior to establish a culture of safe choices?

ZIP Safety is not a program in “what” is safe, nor is it instructions on “how” to follow procedures. What keeps a person safe most of the time is their skills, knowledge and attitudes towards safety. ZIP Safety focuses on the link between safety attitudes and safety performance. ZIP Safety applies a framework for enhancing your organization’s safety systems using the latest neuroscience developments with the goal of:

  • increasing the level and quality of individual employee engagement with safety tools and practices, and reinforcing effective attitudes and personal responsibility for safety;
  • supporting leaders to directly improve safety performance in their team and enhancing the culture of leadership within your organization;
  • creating and maintaining a cultural framework that supports ongoing improvement in safety and performance.

Our research shows that clients who have integrated ZIP into their safety programs have achieved positive results across several important safety outcomes.

The outcome is a reduction in incident and injury rates and the associated costs incurred when someone is injured in the workplace. This is often accompanied by a positive shift in employee safety attitudes and the safety culture of the organization. ZIP has also demonstrated positive well-being outcomes for many clients, in terms of improving stress levels and psychological health reported by employees.


the three phase ZIP Flow Model



phase 1: preparing for change


This phase pinpoints the “what” and the “how” of the change process.

Propulo seeks to advance a genuine understanding of your business and the nature of your current safety culture – to adapt the way we work to suit your business, your needs and your goals. Activities could include:

  • Quantitative and qualitative scoping that provides a baseline against which cultural change can be assessed
  • Identifying and prioritizing the most important opportunities to achieve quick wins
  • Undertaking a pilot program to test the suitability of the proposed approach

Propulo also works with you to prepare your organization for change, using activities such as assessing impacted groups, establishing sponsor roadmaps and steering committees, and developing a communication plan as well as a plan to counter resistance.

phase 2: managing change




The change process begins for the workforce using a layered approach targeting three areas: Individual, Leaders and Organization. Activities could include:

  • ZIP Training for Leaders and Teams (and ZIP Coaches)
  • Individual coaching for senior leaders and group coaching for front line leaders
  • Implementing strategies and plans created in the ZIP Preparation Phase
  • Ongoing data collection and regular progress reporting and meetings

phase 3: reinforcing change




The final phase involves measuring, supporting and sustaining the changes made, while better preparing the business to respond to opportunities to drive further change and improvement. Actions could include:

  • Monthly, quarterly and/or half yearly consultation services
  • Refresher programs and quarterly campaigns
  • Ongoing coaching for Leaders and ZIP Coaches
  • Ongoing assessment and feedback, including post implementation evaluation

ZIP is designed to assist your business in driving a safety environment towards zero and we will demonstrate that Zero Incidents can be possible. It promotes a unified goal for safety and effective performance, increasing individual safety self-awareness and offering advanced leadership skills. ZIP empowers individuals to understand why they would make safe choices, why behavioral tools, observation and standardized practices are necessary, why environmental guards and safeguards are essential and how to utilize these most effectively. In doing so, it is not a standalone process, but works alongside and highlights other safety management, leadership and behavior-based initiatives already in place.

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hover to find out what our clients say




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97% found the ZIP training enjoyable


98% learned new skills through attending a ZIP program


94% found the ZIP training to be above average compared to other safety programs they've attended




95% stated that they would immediately put into practice what they learned during ZIP


92% believed that the ZIP training would increase performance of their organization


95% indicated that the ZIP training would increase their personal safety &/or leadership performance


*ZIP logo, trademark and inderlying intellectual property is used under license from Sentis PTY Ltd.

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